Refund Policy
Returns and exchanges
Because every HusiGift item is personalised for you, we cannot accept returns or exchanges for a change of mind. If something is wrong with your order, we will put it right.
When we will remake or refund
Please contact us within 7 days of receiving your gift if:
the item arrived damaged or faulty, or
the embroidery is different from the design you approved, or
we sent the wrong item.
Email husigift@gmail.com with your order number and photos of the problem. Once we have confirmed it, we will remake the item at no cost or give you a full refund for it.
What we cannot accept
Change of mind, once your design has been approved.
Spelling, name or colour errors that were in the design preview you approved. Please check your preview carefully.
Small differences in thread colour or fabric shade between screen and real life.
Items that have been washed, used or altered.
We want you to be delighted with your gift. If you are unhappy for any other reason, please talk to us. We will always do our best to help.